Your technician Donny is technically savy and customer service oriented. He kept in contact with my wife and me, to keep us updated of what was going on. If my company wasn't on a hiring freeze I believe I would have offered him a job in our MIS department. He is definetly an asset to your company. He also talks very well of how well you treat him there. Thank You for hiring good people at your company. I've also dealt with your techs in Tempe about a year ago. I had recieved good service there at the time on a hard drive recovery problem. Who ever does the hiring at your company has a knack for choosing good people!
Cost of Downtime Calculator
Use this worksheet to determine how much your company loses during system failures. If you don't know the exact figures, just guess.